Frequently Asked Questions

FAQ for Realtors, Brokers & Lenders


How does Done Deal Solutions operate?

We work directly with homeowners, agents, lenders, title companies, and funding companies to successfully complete short sale transactions. After a free consultation to discuss options with sellers regarding the foreclosure process, we negotiate pending offers with the seller’s lenders. After successful negotiations have been completed, we coordinate the transaction for a quick and concise closing.

As an Agent / Broker, can I do what you do?

The short sale process is not an easy one. They are very time consuming and can be difficult. Many brokers and agents utilize our services, so their skills can be best utilized in the field, as opposed to on the phone all day trying to get in contact with lenders. Our negotiation staff is here full time to take your file and give it the attention it deserves. Since we have built relationships with lenders over the years, our staff can navigate through the banks with ease.

How is Done Deal Solutions Compensated?

There are no upfront or backend fees charged to anyone in a transaction with Done Deal Solutions. After we successfully negotiate the transaction, and we purchase the property from the seller, we will make our money when we decide to resell the property.

As an Agent / Broker, how do I get compensated?

Referring Agents will get paid through normal listing commissions. We find that most lenders do not allow full 6% commissions to be paid in the transaction. It has been our experience that negotiating lenders do not have any problems with 5% commissions, split with 2% on the listing agent side and 3% on the buyer’s agent side.

What is the typical timeline in a short sale transaction?

Every short sale is unique. Depending on the timeframe to the foreclosure date, lenders will operate with a different sense of urgency. When a complete short sale package is submitted to the bank, it can take anywhere from 60-90 days before the final approval is given to that offer. Our negotiators work as diligently as possible to shorten that timeline. Once the approval letter is in hand, lenders normally give 30 days to complete the transaction.

Will Done Deal Solutions take on every lead submitted?

Not all properties submitted will fit the ideal mold for a short sale. Done Deal Solutions will analyze every deal that is entered into our system. Area, LTV, Property Condition, Timeline to Auction, are major factors that are considered for every lead.

As an Agent / Broker, how do I set proper expectations with my clients?

Short sales have potentially long processing periods. It is important for both buyers and sellers to understand that patience is important, because nothing is guaranteed. Our acquisition reps will need to speak directly with the sellers to let them know our process and to maintain good communication throughout. We will not guarantee any specific results, but since our profits are made through the closing process, we work as persistent as possible to make sure we have the best chance at closing the short sale transaction.

How can I get updates for the short sale leads I’ve submitted to you?

We have a custom build management system that allows us to keep very detailed notes on every file that is worked on. By utilizing our Status Lookup tool, you will be able to monitor the major status changes in your file.

How can start submitting leads for your services?

The "Refer us a Lead" tab is conveniently located in the right column of our website. Click on the link and fill out the required information. Once the lead is submitted, an email is generated to our staff to inform them a new lead has been entered. One of our acquisition reps will contact you within 48 hours to get the process started.

Call us to learn more, 602-956-2274.

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